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Legal

Privacy Policy

Effective date: 15 May 2026 · Operator: Fastlink Fix (Malaysia)

This Privacy Policy explains how Fastlink Fix ("we", "us", "our") collects, uses, discloses, and protects personal data in accordance with the Personal Data Protection Act 2010 of Malaysia ("PDPA") and supporting regulations.

By using our website (fastlinkfix.com) or our services, you consent to the practices described below. If you do not agree, please do not use our website or services.

1. Personal data we collect

We collect the following categories of personal data:

  • Identification data: name, contact number, email address, residential or business address
  • Service data: property type, equipment details, service history with us, photographs of equipment or premises submitted for quotation
  • Transactional data: payment records, invoices, AMC contract details
  • Technical data: IP address, browser type, device information, pages visited (via website analytics)
  • Communications: records of WhatsApp messages, emails, phone calls related to service enquiries and delivery

We do not knowingly collect personal data from individuals under 18 years of age.

2. How we collect personal data

  • Directly from you (when you submit forms, message us on WhatsApp, call, or email)
  • Through automated technologies (cookies, website analytics — see our Cookie Policy)
  • From third parties only with your consent (e.g. property management referrals)

3. Purposes of processing

We process personal data for the following purposes:

  • To respond to service enquiries and provide quotations
  • To deliver, schedule, and document service work
  • To administer AMC contracts and recurring services
  • To issue invoices, receive payments, and maintain transactional records
  • To send service-related communications (appointment reminders, service reports)
  • To send marketing communications, where you have consented
  • To comply with legal, regulatory, and tax obligations
  • To improve our website and services (analytics, service quality review)

4. Disclosure of personal data

We disclose personal data only to the following categories of recipients:

  • Subcontractors and service partners (e.g. licensed pest control partners) — only personal data necessary to deliver the service, under written confidentiality obligations
  • Payment processors and financial institutions — for payment processing
  • Professional advisors — legal, accounting, tax, where required
  • Government authorities — where required by Malaysian law or court order
  • Hosting and IT service providers — under written data processing agreements

We do not sell personal data. We do not transfer personal data outside Malaysia except to compliant cloud service providers under appropriate safeguards.

5. Your rights under the PDPA

You have the following rights:

  • Right of access — to request a copy of personal data we hold about you
  • Right of correction — to request correction of inaccurate or incomplete data
  • Right to withdraw consent — to withdraw consent at any time (this may affect our ability to provide services)
  • Right to limit processing — to restrict processing for direct marketing
  • Right to lodge a complaint — with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, contact us at hello@fastlinkfix.com. We will respond within 21 days as required by the PDPA.

6. Data retention

We retain personal data only as long as necessary for the purposes stated:

  • Active service records and AMC contracts: duration of contract + 7 years (tax compliance)
  • Quotation enquiries that did not convert: 24 months
  • Marketing data: until you withdraw consent
  • Website analytics: 14 months (Google Analytics 4 default)

After the retention period, data is securely deleted or anonymised.

7. Security

We implement reasonable technical and organisational measures to protect personal data, including encrypted transmission (HTTPS), restricted access controls, and staff confidentiality obligations. No system is 100% secure; we cannot guarantee absolute protection.

8. Cookies

Our website uses cookies. See our Cookie Policy for details.

9. Changes to this Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page reflects the latest revision. Material changes will be communicated to AMC clients by email or WhatsApp.

10. Contact

Privacy enquiries and PDPA requests: hello@fastlinkfix.com | +60 12-792 5700
Personal Data Protection Commissioner of Malaysia: pdp.gov.my

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